PHX9 Privacy Policy

1 Introduction

PHX9 ("we," "us," "our," "the Platform") takes the privacy and security of your personal information seriously. This Privacy Policy describes how we collect, use, store, and share personal data when you register for and use the PHX9 online gaming platform, including when you access the platform via mobile browser or the PHX9 app.

By registering an account on PHX9, you acknowledge that you have read this Privacy Policy and that you agree to the collection and use of your information as described here. If you do not agree, please do not register or continue using the platform.

This policy applies to all personal data collected through the PHX9 website, mobile app, customer support channels, and any other interactions you have with us as a registered player or visitor.

2 Data We Collect

PHX9 collects the following categories of personal information:

We do not collect sensitive personal information beyond what is required for identity verification and financial compliance. We do not store full payment card numbers on our servers.

3 How We Collect Your Data

PHX9 collects personal information through several channels:

• Direct registration: When you create an account, you provide your name, date of birth, contact details, and other required information.
• KYC verification: When you submit identity documents to complete account verification before your first withdrawal.
• Platform usage: As you use the platform — placing bets, accessing games, making deposits and withdrawals — we automatically record transactional and activity data associated with your account.
• Device and browser data: Our servers automatically log technical data such as your IP address, device type, and session timestamps each time you access the platform.
• Cookies and similar technologies: We use cookies and session tracking to maintain your login session, remember preferences, and monitor platform performance. See Section 8 for more detail.
• Customer support interactions: Any information you share with our support team via chat or email is retained as part of your account record.

4 How We Use Your Data

PHX9 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your player account, including verifying your identity and processing login requests.
• Transaction processing: Handling deposits and withdrawals in Philippine Peso (PHP) via your chosen payment method, and maintaining accurate financial records.
• Security and fraud prevention: Monitoring for unusual account activity, detecting potential fraud, and protecting the integrity of the platform for all players.
• Responsible gaming: Using your gaming activity data to identify patterns that may indicate problem gambling behaviour, and to apply account-level tools such as deposit limits or self-exclusion where appropriate.
• Legal and regulatory compliance: Retaining records as required by applicable Philippine laws and regulations, including anti-money laundering (AML) obligations.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the PHX9 platform, fix technical issues, and develop new features.
• Communications: Sending you account-related notifications such as withdrawal confirmations, security alerts, and updates to our policies. We may also send promotional communications if you have not opted out.

5 Who We Share Your Data With

PHX9 does not sell or rent your personal data to third parties. We may share your information with the following categories of recipients only where necessary and for the purposes described in this policy:

• Payment processors: To facilitate deposits and withdrawals via Philippine e-wallets and online banking services. These processors handle transaction data under their own privacy and security standards.
• KYC and identity verification providers: Third-party services that assist with document verification as part of the account verification process.
• IT and platform service providers: Cloud infrastructure, security, and hosting providers who process data on our behalf under data processing agreements that restrict their use of your information.
• Legal and regulatory authorities: Where required by applicable Philippine law, a court order, or regulatory directive. PHX9 will notify you where legally permitted to do so before disclosing information in response to such requests.
• Fraud prevention and AML partners: Services that help PHX9 detect and prevent financial crime. Data shared for these purposes is limited to what is strictly necessary.

All third parties we work with are required to handle your data securely and only for the purposes for which it was shared. PHX9 does not permit third-party service providers to use your data for their own marketing purposes.

6 Data Retention

PHX9 retains personal data for as long as your account is active and for a period after account closure as required by applicable Philippine law and our internal compliance obligations. The retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum period after closure as required for AML and legal compliance purposes.
• Transaction records: Financial records are retained for the period required under applicable Philippine financial regulations.
• Gaming activity logs: Retained for account management, dispute resolution, and responsible gaming monitoring purposes.
• Support communications: Retained for a reasonable period to support ongoing queries and dispute resolution.
• Technical and device logs: Retained for a shorter period for security monitoring purposes and then deleted or anonymised.

When data is no longer required for any lawful purpose, it is securely deleted or anonymised. Anonymised data may be retained indefinitely for aggregate platform analytics.

7 Security Measures

PHX9 implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These include:

• SSL encryption: All data transmitted between your device and the PHX9 platform is encrypted in transit using SSL technology.
• OTP verification: Logins from new or unrecognised devices require OTP confirmation via your registered Philippine mobile number, adding a second layer of authentication.
• Access controls: Access to personal data within PHX9 is restricted to authorised staff and systems on a need-to-know basis.
• Security monitoring: We monitor platform activity for unusual patterns that may indicate unauthorised access or account compromise.
• Secure password storage: Passwords are stored using one-way cryptographic hashing. PHX9 staff cannot view your password — only reset it at your request with identity verification.

8 Cookies & Tracking Technologies

PHX9 uses cookies and similar technologies to operate and improve the platform. A cookie is a small file placed on your device that helps us recognise your session, remember your preferences, and monitor platform performance.

The types of cookies we use include:

• Essential cookies: Required for the platform to function — these include session cookies that maintain your login state. You cannot opt out of essential cookies without losing platform functionality.
• Analytics cookies: Used to understand how players navigate the platform so we can identify issues and make improvements. Data collected is aggregated and anonymised where possible.
• Security cookies: Help detect and prevent fraudulent activity, including identifying devices that have been used in suspicious login attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may behave differently. PHX9 does not use cookies to track your activity on third-party websites.

9 Your Rights Over Your Data

As a registered PHX9 player, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If your personal data is inaccurate or outdated, you have the right to ask us to correct it.
• Right to deletion: You may request that we delete your personal data. Note that some data must be retained for legal and compliance reasons, and deletion requests may result in your account being closed.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a concern is being investigated.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used format so you can transfer it elsewhere.
• Right to withdraw consent: Where we rely on your consent to process data — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team with your registered account details. We will respond to valid requests within a reasonable timeframe. We may need to verify your identity before processing certain requests.

10 Minors

PHX9 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe that a minor has registered an account or provided us with personal information, please contact our support team immediately. Any account confirmed to belong to a person under 21 will be closed and personal data will be deleted in accordance with applicable rules.

Our KYC verification process is specifically designed to confirm that all registered players meet the minimum age requirement before any deposits or withdrawals are processed.

11 Updates to This Policy

PHX9 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When we make material changes, we will notify registered players via the contact details on their account — typically by email or in-platform notification — before the changes take effect.

The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically. Your continued use of the platform after any update constitutes your acceptance of the revised policy.

12 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how PHX9 handles your personal information, you can reach our support team through the following channel:

• Email: [email protected] (please type this address into your email client — it is displayed as plain text only)
• FAQ: Visit the FAQ page for answers to common questions about accounts, security, and data.
• Responsible Gaming: Visit our Responsible Gaming page for tools related to managing your account and gaming activity.

Our support team is available around the clock. When contacting us regarding a data request, please include your registered email address and, where possible, your account username to help us locate your records and respond efficiently.